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And today's buzzword is..."e-Marketing"

Just what does this term mean in plain English?

Often familiar words and concepts become incomprehensible to business people when prefaced with the letter "e". eMarketing, eBusiness, eCommerce, eLearning, eService, e-This, e-That ….. The list goes on and on.

Certainly some make sense, but other "e" terms are simply contrived buzz words and of little value. Fortunately the "e" preface appears to gradually be going out of fashion, so making for less constipated communication.

Personally I can't wait to see it go the same way as that inane term "new economy" (At the height of the dot com boom it was almost a like a mantra chant to some, but does anyone use that term today - with a straight face, that is).

OK, back to business. Let's define as simply as possible what e-Marketing is.

 

e-Marketing is marketing that utilises the medium of the Internet.

There are of course far more elaborate definitions, but that’s it in a nutshell.

If that's too brief for you, here's a good down-to-earth definition Cisco give on their website: "E-marketing is a general term for a wide array of activities - advertising, customer communications, branding and relationship-building efforts, loyalty and retention programs, and more - all conducted over the Internet. Much more than creating a Web site, e-marketing focuses more on communicating on line, using a customer-directed dialogue with your company to find new prospects, increasing loyalty and making it easier for your customers to do business with you. In short, we define e-marketing all the things your business does on line to find, attract, win, and keep customers."

Whatever definition you use, the fundamental principals of marketing still apply to e-Marketing.

Naturally there are differences from mainstream marketing which relies on traditional media. Key differences are e-Marketing’s lower cost, its incredible degree of measurability and, most fundamentally, its unique interactive nature (unlike traditional media there is two-way interaction that the target audience controls).

The Internet, which includes email and the Web, has been described as the world’s least expensive and most effective marketing tool which is why so many businesses have embraced it.

The confusion and mystery of subjects like e-Marketing to many business people is because they involve so much IT techno-jargon.

The reality is that you don’t need to understand in depth all the jargon and underlying technology (chances are, you probably don’t even want to).

The key issue is to understand enough so you are aware of the options and marketing benefits the technology can deliver. You no more need to understand the technical intricacies of web hosting, email list servers, search engine algorithms, banner ad servers and the like any more than you need to know the in depth technical intricacies of printing or TV commercial production.

Focus on what the technology can do for you, rather than the how. Whilst it’s important to harness and use online technologies, don’t let them dictate your marketing strategies – be market lead rather than technology lead. (Beware the enthusiastic technocrat!).

Article Courtesy: Viz Marketing


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